FAQ - Common Questions

1- How do we protect our customers?

We protect information on the journey from your computer, smartphone or tablet to our server. We make this possible with data encryption technology (TLS) and thus comply with the highest online security standards.

Therefore, you can be carefree, no one will see your financial data.

2- How to track an order?

Just go to the home page of our website and click on the "tracking" part

3- How does our gateway security work?

Stripe Payments is responsible for the customer's money from the beginning of the purchase, until the moment your product arrives at your home. Remembering that the refund is 100% guaranteed, if the product arrives defective or broken or even does not arrive at your home, we will refund all your money.

4- What is the delivery time?

Our customers receive delivery in around 8 to 15 business days. The product will go directly from the manufacturer to your home.

 

The guarantee period is a maximum of 60 working days. If it does not arrive within this period, we will return your money without any bureaucracy, directly to your bank account.

5- Where does the product come from?

Our suppliers are mostly from the United States, Asia and Europe.

6- Can I pay in installments?

No, installments are only accepted by Credit Card.

7- Is there a guarantee of use?

We have an exchange or refund guarantee if you use it for 7 days and find a factory problem.

8- What if my delivery is late?

Stay calm. Your shipment is monitored daily and if the product does not arrive for any unexpected reason, within 60 working days after shipment, in accordance with the shipping and delivery terms, a 100% refund will be made.

9- Can I be taxed at European Customs?

We have never had any problems with European Customs, if this happens to your product, please contact us so we can guide you on how to proceed